Terms & Conditions

These Terms & Conditions apply to all bookings made with KS Transport & Premium Taxi Service Pty Ltd. By making a booking, you acknowledge that you have read, understood, and agreed to these terms.

1. Booking Confirmation

All bookings are subject to availability and confirmation by KS Transport & Premium Taxi Service Pty Ltd.

Customers are responsible for providing accurate booking information, including:

Passenger name and contact details
Pick-up and drop-off locations
Date and time of travel
Flight number, where applicable
Number of passengers
Luggage requirements
Any other information required to provide the service

Incorrect or incomplete information may affect our ability to provide the booked service.

A vehicle will be held but not confirmed until the required payment has been received, where payment in advance is required.

2. Cancellation and Refund Policy

We understand that travel plans can change. Our cancellation and refund policy is based on the time remaining before your scheduled pick-up.

More Than 24 Hours Before Pick-Up

Cancellations made more than 24 hours before the scheduled pick-up time are eligible for a 100% refund of the fare paid.

Between 12 and 24 Hours Before Pick-Up

Cancellations made between 12 and 24 hours before the scheduled pick-up time are eligible for a 75% refund of the fare paid.

Less than 3 Hours Before Pick-Up

Cancellations made less then 3 hours before the scheduled pick-up time are not eligible for a refund. However, the amount paid will be retained as credit towards your next trip.

Within 1 Hour of Pick-Up

Cancellations made within 1 hour of the scheduled pick-up time are not eligible for a refund or travel credit.

This policy reflects the fact that the vehicle and driver have already been committed to the booking and may have been allocated exclusively for the customer’s journey.

Refund Processing

Where a refund is applicable, it will be returned to the same card or payment method used for the original payment.

Refunds generally appear within 5 to 10 business days, depending on the customer’s bank or card provider.

3. Bank Transfer and PayID Payments

Where payment by bank transfer is selected, customers must transfer the full fare within 48 hours of making the booking.

The vehicle will be held but not confirmed until payment has been received. We will send an email confirmation once the payment has been received and the booking has been confirmed.

Bank transfers usually arrive on the same business day. PayID or Osko payments generally clear within minutes.

If payment is not received within 72 hours, KS Transport & Premium Taxi Service Pty Ltd reserves the right to release the vehicle and cancel the booking. Customers will be notified by email if this occurs.

Bank Details

Account Name: KS Transport & Premium Taxi Service Pty Ltd
BSB: 063-158
Account Number: 10,396,277

PayID: 0433 856 000

Customers should verify the payment details before making any transfer. If you are unsure about any payment instruction, please contact us directly.

4. Cancellations Due to Flight Cancellation or Unexpected Circumstances

If your flight has been cancelled, significantly changed, or you have experienced another unexpected circumstance affecting your booking, please contact us before cancelling your booking.

We would prefer to discuss the situation with you and determine whether an alternative arrangement can be made.

Please call us on 0433 856 000 as soon as possible.

Any alternative arrangement, travel credit, or refund outside the standard cancellation policy will be considered based on the individual circumstances and applicable laws.

5. Missed Flights

Passengers are responsible for allowing sufficient time to reach the airport and complete all required airline and airport procedures.

If a passenger misses their flight due to circumstances within their control, KS Transport & Premium Taxi Service Pty Ltd will not be responsible for the missed flight or any associated costs.

If your travel plans change because of a flight cancellation, airline disruption, or another unexpected circumstance, please contact us as soon as possible so that we can discuss the available options.

6. Flight Delays

Customers should provide the correct flight number when making an airport transfer booking.

Where flight tracking is available, we may monitor the provided flight information. However, passengers should notify us of any significant changes to their travel arrangements.

Additional waiting time or other charges may apply where applicable.

7. Pick-Up and Waiting Time

Passengers are expected to be ready at the agreed pick-up location at the scheduled time.

For airport pickups, a reasonable waiting period may be provided following the confirmed flight arrival or agreed pick-up time.

Additional waiting charges may apply after the included waiting period, where applicable.

If a passenger fails to attend the agreed pick-up location or cannot be contacted, the booking may be treated as a no-show and may be non-refundable.

8. Changes to Bookings

Any changes to a confirmed booking should be communicated as early as possible.

Changes to the pick-up time, location, destination, number of passengers, vehicle requirements, or other booking details are subject to availability and may result in additional charges.

9. Event and Special Occasion Surcharges

A 25% surcharge may apply to bookings associated with concerts, festivals, sporting events, major events, or other special occasions where pick-up or drop-off is at or near the event location.

This surcharge may apply due to increased demand, traffic congestion, road closures, parking restrictions, and additional operating requirements associated with major events.

10. Complimentary In-Car Amenities

For your comfort and convenience, we may provide complimentary in-car amenities, including:

Bottled water
Hand sanitiser
Tissues
Other essential travel amenities

Availability of specific complimentary amenities may vary depending on the vehicle and service.

11. Passenger and Luggage Requirements

Customers must provide accurate information regarding the number of passengers and luggage at the time of booking.

We reserve the right to refuse transportation where the number of passengers or amount of luggage exceeds the safe capacity of the vehicle.

12. Passenger Conduct

Passengers must behave respectfully towards drivers and take reasonable care of the vehicle.

Smoking, illegal activities, and behaviour that creates a safety risk to the driver, passengers, or vehicle are not permitted.

Customers may be responsible for reasonable cleaning, repair, or replacement costs resulting from damage or excessive soiling caused by a passenger.

13. Fare and Payment

All fares must be paid according to the payment terms provided at the time of booking.

Additional charges may apply where customers request additional services, waiting time, changes, or other services not included in the original booking.

All applicable surcharges will be communicated where reasonably practicable.

14. Service Availability and Unforeseen Circumstances

We make every reasonable effort to provide your booked service at the agreed time. However, circumstances such as severe weather, road closures, traffic incidents, accidents, vehicle breakdowns, emergencies, or other circumstances beyond our reasonable control may cause delays or affect the service.

Where reasonably possible, we will make reasonable efforts to minimise disruption and arrange an alternative solution.

15. Limitation of Liability

To the extent permitted by applicable law, KS Transport & Premium Taxi Service Pty Ltd will not be responsible for losses or costs arising from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude, restrict, or modify any rights or guarantees that cannot legally be excluded under applicable Australian law.

16. Privacy

Personal information collected during the booking process will be handled in accordance with our privacy practices and applicable Australian privacy laws.

17. Acceptance of Terms

By making a booking with KS Transport & Premium Taxi Service Pty Ltd, you confirm that you have read and accepted these Terms & Conditions, including the cancellation, refund, payment, and travel credit policies.

18. Changes to These Terms

KS Transport & Premium Taxi Service Pty Ltd reserves the right to update these Terms & Conditions from time to time.

The version published on our website at the time of a future booking will apply to that booking.

19. Contact Us

If you have questions about your booking, cancellation, refund, payment, flight disruption, or these Terms & Conditions, please contact us.

Phone: 0433 856 000
PayID: 0433 856 000
Website: airportchauffeurcars.au

Company: KS Transport & Premium Taxi Service Pty Ltd

Note: Because this is for an Australian business, I recommend having the final cancellation/refund wording reviewed for compliance with applicable Australian Consumer Law before publishing.