Airport Chauffeur Cars is a Melbourne chauffeur company, not a booking app with a call centre somewhere else. The same people answer the phone, dispatch the cars and hear about it when something goes wrong.
People were standing at Tullamarine at midnight with luggage and no car. I thought: this is not a hard problem to solve. You just have to actually turn up.
Anyone can drive you from A to B. What people pay a chauffeur company for is not having to think about it — knowing the car is booked, the price will not move, the driver knows the terminal, and if the flight is three hours late somebody has already adjusted the pickup.
That is why we quote upfront, track every arriving flight, and keep dispatch staffed overnight instead of routing after-hours calls to voicemail.
One car and one driver, to a fleet of fifty and a dispatch desk that never closes.
Kawaljit starts taking airport bookings by phone, driving them himself.
First monthly-invoice clients — law firms and a hotel group needing guest transfers.
Luxury sedans and SUVs added for weddings, with people movers for bridal parties.
Quotes stop needing a phone call. The price you see is the price you pay.
Arrival pickups adjust themselves when a flight moves.
Plus Geelong, the Yarra Valley and the Mornington Peninsula on request.
Driving is the easy part. These are the things we actually train and check.
No card details needed for a quote, and the price you see is the price you pay.